Security Operations Center / SOC Manager - 100% Remote F/T

United States


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Type: Permanent

Experience: Standard Management (Manager/Supervisor of Staff)

Category: Information Technology

Industry: Technology / Information Security

Salary: Lucrative base, bonus, and comprehensive benefits

Reference ID: 1506

Date Posted: 10/21/2021

Shortcut: http://the-trevi-group.jobs.mrinetwork.com/GBjavG



SOC Manager (Security Managed Services)
Company: Solid fast-growing award winning IT Solutions Provider & MSP

Location: Anywhere USA (remote “work-from-home” office)
Type: Full-time position
Compensation: Lucrative base, bonus, and comprehensive benefits
Position Id: 1506

Discover a true career growth opportunity! …

Our client is a fastest growing and highly respected IT Solutions Provider / Managed Service Provider in the Northeast Region. They're exploding with growth, winning industry awards, and have expertise in providing technology solutions and services to Enterprise clients in the region. They are looking to hire a Manager for their Security Operations Center (SOC). This is a classic SOC Manager position focused on leading a talented team of Security Engineers to support clients with their managed services. The position will focus on managing the team, growing the team, and implementing continuous improvements and best practices.… to take the SOC team to the next level. This is a great opportunity to join a highly sought after company, work in a “State of The Art” 24x7 SOC, in a leadership role that will take your career to the next level.

Key Benefits of this Position:

  • Work for a solid, profitable, and fast growing IT Solutions Provider and MSP
  • Lead a talented team in a State of the Art SOC facility
  • Award-winning small company culture
  • Reports to a hands-off manager that invests in professional development
  • Full-time role with Lucrative base, bonus, and great benefits

Position:
The SOC Manager is responsible for all technology operations within the SOC. This includes training, direction and oversight to our Security Services Team of Engineers and Analysts. The SOC Manager is also responsible for monitoring service delivery and handling any issues or escalations. The SOC Manager is ultimately responsible for the satisfaction of all of the security related Managed Services customers. Client relations and strong communication skills are a critical part of this role.

Team Management

  • Provide operational management for the Services Engineers and Analysts (team of 8+ and growing)
  • Manage team member workloads and utilization, timesheet and expense approvals.
  • Ensure optimal business utilization of team members through efficient service delivery
  • Create and monitor professional development plans for each team member
  • Create and maintain team processes, Standard Operating Procedures (SOPs) and documentation with a goal of standardizing all repeatable tasks within the team for optimal and efficient service delivery.
  • Help mentor new recruits to become strong members of the team as quickly and seamlessly as possible, and operationally assist them as the business scales.
  • Monitor utilization and staffing levels for all team members, and work with Human Resources and Senior Leadership to hire new team members as needed.

SOC Manager

  • Responsible for team management including recruitment, performance management, training, mentorship and employee relations issues.
  • Instill a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues.
  • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver more effective service.

Customer & Service Delivery Management

  • Ensure Service Level Agreement (SLA ) achievement for all customers
  • Work with the Client Advocacy Team in developing and providing Incident reports for any major customer incidents, handling escalations, preparing and participating in quarterly business reviews and proposal creation when required.
  • Provide oversight to ensure recurring/preventative maintenance plans are defined, implemented and executed.
  • Provide oversight to ensure business systems availability and performance for clients.
  • Ensure documentation for all clients is updated and maintained.
  • Monitoring the effectiveness of the team against SLA/KPI’s, driving through change as needed to deliver continual service improvement.
  • Work closely with the Client Advocacy Team and Lead Engineers to ensure new customers are on-boarded (e.g., preparing runbooks) with a seamless handover / transition into Managed Services.
  • Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement, including periodic client presentations and reporting, as needed.

Requirements / Experience Needed:

  • Must have 4+ years’ experience leading a team of 6+ employees
  • Must have 4+ years’ experience working in a SOC related role
  • IT Operations background including end-user support, networking, and security
  • Knowledge and understanding of event/alert management, incident and change management processes.

If this sounds like you, Call me:

Contact:
Karel Lukas
The Trevi Group
615-815-1961
klukas@TheTreviGroup (dot) com

If this position is not the right match for you... then who comes to mind that should hear about it. Any recommendations you provide will be tagged confidentially with your name so that if we place that person within one year, we will send you a $1,000 Amex Gift Card to thank you for your help. Just know that when we contact people that you recommend to us, we contact them confidentially and never mention your name. You referrals are handled in a completely confidential manner.
__________________

About THE TREVI GROUP:
The Trevi Group is part of the MRI Network, a leading global search firm with over 400 offices worldwide, and are recognized by FORBES as one of the Best Executive Search Firms. Since 2008, we've been helping companies hire engineers, architects, and management in the IT industry. Our specialties include Networking, Cloud, Security, IT Systems, Data Center, Infrastructure, Virtualization, and Collaboration.

Keywords: noc soc manager network security operations manager security managed service provider sla kpi seim alienvault vistara connectwise cissp cisa cism itl ccna ccnp ise cisco firepower Stealthwatch amp umbrella #thetrevigroup

 

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